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FAQ
Frequently Asked Question
Welcome to Velinna’s FAQ section — your go-to resource for quick answers about our products, orders, shipping, and more. We’ve compiled the most common questions to help you shop with confidence and ease
Is Velinna jewelry hypoallergenic?
Yes. Most of our designs are nickel-free and safe for sensitive skin. If you have specific allergies, please refer to the product description or contact our support team for clarification.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 1–2 business days.
Estimated delivery times:
- UK & EU: 3–7 business days
- US & Canada: 5–10 business days
- Rest of World: 7–14 business days
Tracking information is provided once your order ships.
Can I return or exchange an item?
Yes. We accept returns within 14 days of delivery for unused items in original packaging.
To initiate a return or exchange, please visit our Returns Center or contact support at support@velinna.store.
Do you offer gift packaging?
Absolutely! All Velinna orders come in elegant gift-ready packaging. You can also add a personalized note at checkout — perfect for birthdays, anniversaries, or surprises.
How do I care for my Velinna jewelry?
To keep your pieces looking their best:
- Avoid contact with water, perfumes, and lotions
- Store in a dry, soft pouch or box
- Clean gently with a microfiber cloth
You can find full care instructions here.
What payment methods do you accept?
We accept all major payment methods, including:
- 💳 Visa, MasterCard, American Express
- 🧾 PayPal
- 🛍️ Apple Pay & Google Pay
- 💸 Klarna (Buy Now, Pay Later — available in select regions)
All transactions are securely processed, and your payment information is protected with industry-standard encryption.